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10 Best AI Chatbots for Customer Service

With AI chatbots, it has become a lot easier to improve your customer experience and reduce operational costs. Not only this but implementing chatbot support in your businesses can eliminate frustrating labyrinths and long waiting queues. 

Customer Service Ai Chatbot

Leveraging these AI chatbots can answer simple customer queries and free up live agents to focus solely on solving complex matters. Once you make use of automated AI-powered assistants, you will perceive how quickly and efficiently customer questions are responded to. Moreover, your customer care team will be able to handle higher ticket volumes without increasing personnel. 

If you are finding ways that can elevate your business’s customer support, you are reading the right guide. We have curated the list of the 10 best AI chatbots for customer service after testing each of them. 

10 Best AI Chatbots for Customer Service

10 Best AI Chatbots for Customer Service

Listed below are some of the best AI chatbots for customer service that can be an ideal solution to deliver personalized and instant support:

Zendesk

Zendesk

With Zendesk, your search for choosing the top AI chatbot to enhance customer service is over. It features the best live chat solutions that include live visitor monitoring, behavioural triggers, conversation ratings, file sending, etc. 

Features:

  • The platform offers email and live chat services for customer service
  • Integrations with 100+ third-party apps
  • It offers multi-brand support with linked accounts

Pros

Cons

Complete your CX with AI

Users may encounter challenges such as data exporting and uploading

Maximize the team’s performance

Little pricey for mid-sized businesses

Pricing:

It offers a free trial for all of its paid plans:

  • Suite Team- $55 per agent/month
  • Suite Growth- $89 per agent/month
  • Suite Professional- $115 per agent/month
  • Suite Enterprise- Contact the sales team

Zoho Desk

Zoho Desk

Zoho Desk is an incredible software that can help your business thrive by providing efficient customer support to your customers. It allows you to answer FAQs, schedule appointments, qualify leads, and share valuable information when required. 

Features:

  • It supports features like visitors’ behaviour tracking and customer account information and recommends relevant tags for notes
  • It does not eliminate human intervention but provides Zia (a virtual assistant) to help agents with replies
  • This tool uses a simple drag-and-drop interface for easy access.

Pros

Cons

Seamless development interface

It is not ideal for businesses with limited technical expertise

Presents collected information in intuitive graphs

It does not offer any free plan

Pricing

It offers a free trial for its 3 paid plans:

  • Standard- Rs. 800 per user/month
  • Professional- Rs. 1400 per user/month 
  • Enterprise- Rs. 2400 per user/month

Tidio

Tidio

Tidio offers an easy-to-use visual toolset that levels up your customer service. Its AI-powered chatbot engages your customers in real-time and boosts sales by making your business available 24/7. 

Features:

  • 35+ integrations with third-party platforms
  • Its AI-powered chatbot, Lyro, can resolve up to 70% of customer queries
  • The platform supports carousel surveys for gathering customer feedback.  

Pros

Cons

Easy to use as it requires no coding experience

It does not allow you to provide customer service via WhatsApp, Twitter, or Instagram

Offers a free plan

Misses out on making quick connections as soon as the new conversation comes in

Pricing:

It offers a free plan and 3 paid plans:

  • Starter- $29 per month
  • Growth- $59 per month
  • Tidio+- $499 per month

Zoom Virtual Agent

Zoom Virtual Agent

Are you a Zoom Contact Center user? Yes? Then, you can access this product. With a customizable interface and integrations with multiple CRM, Zoom Virtual Agent offers a personalized experience to your customers across chat and different social media channels.  

Features:

  • The platform is well-suited to high-volume/low-value contact
  • It delivers fast, accurate and robust support across diverse digital channels
  • It allows users to engage with agents directly through chat across web pages.

Pros

Cons

Fast, personalized customer experiences

As the organization evolves, it may require manual upfront and constant effort to execute support changes

Reduce call volume and handle times for human agents

Not ideal for FAQ queries

Pricing:

It offers a free plan and 4 paid plans:

  • Pro- Rs. 1100 per user/month
  • Business- Rs. 1665.82 per user/month
  • Business Plus- Contact the sales team
  • Enterprise- Contact the sales team

Intercom

Intercom

Now, solve the customer issues seamlessly before they become tickets. Deploying Intercom across your website helps you deliver accurate answers immediately, which improves the customer experience and reduces ticket volume. 

Features:

  • This tool is ideal for creating targeted messages for different customer segments
  • It makes it easy to access information on iOS and Android devices
  • Its in-app feature provides cross-platform support for Ionic React and Native React. 

Pros

Cons

Provides multi-language support in 43 languages

Default settings of keyboard shortcuts turned on might close the chat immediately

Its GPT-4 bot can automate support conversations and repetitive tasks

Overpriced for startups

Pricing:

It offers a free trial and 3 paid plans:

  • Essential- $39 per seat/month
  • Advanced- $99 per seat/month
  • Expert- $139 per seat/month

Freshdesk Messaging (Freshchat)

Freshdesk Messaging (Freshchat)

One of the best AI digital platforms designed to enhance customer engagement, Freshchat leverages AI bots along with live chat, messaging, email and voice service. The platform also integrates with Google Calendar, Mailchimp, Email Parser by Zapier, Typeform, LinkedIn, and more to facilitate various business processes. 

Features:

  • It features live chat, triggered messages and a knowledge base
  • Supports visitors’ behaviour tracking and saving data to the lead card
  • Twitter integration that enables a chatbot to scan each tweet mentioning you. 

Pros

Cons

Multi-channel customer engagement

Canned responses could be more personalized

Voice inquiries recognition

Chat export is not directly available

Pricing:

It offers a free plan and 3 paid plans:

  • Growth- Rs. 999 per agent/month
  • Pro- Rs. 3599 per agent/month
  • Enterprise- Rs. 5699 per agent/month

Einstein by Salesforce

Einstein by Salesforce

Einstein is the leading AI chatbot developed by Salesforce to deliver personalized chat support. The platform integrates with Open AI to bring generative AI features to Salesforce customers.  

Features:

  • It allows agents to access customer data and tailor their sales strategy
  • This tool’s latest service- Einstein GPT, automatically generates tasks like scheduling meetings and conversational preparation for sales. 
  • It contacts a prospect who shows interest in the company’s offerings.

Pros

Cons

Automate repetitive business processes and reduce the possibility of error

Getting started with it requires lots of internal resources

Eliminate the requirement of manual data entry to save time and increase efficiency.

Potential data quality issues

Pricing:

This digital customer engagement platform offers only 1 paid plan:

  • Digital Engagement- $75 per user/month

Hubspot CRM

Hubspot CRM

Hubspot CRM is an all-in-one tool that not only helps you improve customer support services but also reduces marketing and sales efforts. Numerous organizations use this cohesive platform to streamline their business workflow.

Features:

  • It starts generating and emailing new leads and measuring your success
  • This tool acts as a comprehensive marketing software for automation, reporting and campaigns
  • It features live chat, AI-assisted writing and a drag-and-drop website builder.   

Pros

Cons

Intuitive lead management

It may get expensive quickly

Custom dashboards

Contracts are not flexible

Pricing:

It offers a free plan and 2 paid plans for individuals & small teams:

  • Marketing Hub Starter- $15 per seat/month
  • Marketing Hub Professional- $800 per month

IBM Watsonx Assistant

IBM Watsonx Assistant

IBM, a leading giant in the tech world, developed this chatbot, Watsonx Assistant, which delivers consistent and intelligent customer care using conversational AI. This platform is designed to help you overcome the friction of traditional support and provide customers with exceptional experiences. 

Features:

  • This platform is powered by LLMs (large language models), so you can trust the outcome
  • Seamless integration to the tools that boost your business
  • It delivers self-service support across different channels and touch-points.

Pros

Cons

Intuitive interface

Exporting multiple chats is time-consuming

AI-powered voice agents and chatbots

Need to rename downloaded files as they are not intuitive interface

Pricing:

You can get started for free with Watsonx Assistant. There are 2 paid plans:

  • Plus- $140 per month
  • Enterprise- Contact the sales team

Ultimate

Ultimate

Ultimate is one of the best AI chatbots for customer service. The tool automates your support requests across all digital channels with generative AI technology. Its language detection model delivers a high level of accuracy and is specifically designed to understand short customer responses. 

Features:

  • It embeds AI power with existing conversations
  • This tool can help you automate your business processes by up to 60% by offering chat, email, and messaging services
  • No-code conversation design built for support teams. 

Pros

Cons

Effective API integrations

Steep learning curve

GDPR and SOC2-compliant

Expensive for small businesses

Pricing:

  • It offers a free trial. To know the pricing, you need to contact the sales team and scale your support with AI. 

Which is the Best AI Chatbot for Customer Service?

Zoho CRM serves as a comprehensive solution, integrating marketing, sales, customer support, and essential business functions to streamline your process, policy, and people on one platform.  

A part of the Zoho suite of business applications, Zoho Desk, is the best online customer service software designed to satisfy customers, empower agents and nurture relationships to foster business growth. Moreover, the platform enables you to keep track of actionable customer service metrics, comprehend the prospects’s requirements better, and deliver value consistently.   

Conclusion

If you are still thinking that human interactions are the only approach to enhance customer relationship management (CRM), then you might need to modify your strategy and see the numbers. According to Business Standard, 57% of Indian consumers prefer AI tools over human interaction.

So, it’s high time you should start deploying these AI tools to strengthen your business’s customer support services.

FAQs- Best AI Chatbots for Customer Service in 2024

What is the best AI chatbot for customer support?

Zoho, Zendesk and Freshchat are some of the best AI chatbots for customer support. 

Is Chatbot a CRM?

Chatbots, or conversational AI, have gained the utmost recognition in recent years, particularly in the realm of CRM.  


 


Reffered: https://www.geeksforgeeks.org

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