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10 AI Tools to Boost the E-commerce Customer Experience

Do you want to create a fantastic experience for your customers shopping from your e-commerce website? With so many people switching to online shopping, the reasons for the rising scope of AI tools for ecommerce website are inevitable. According to IBEF, the total impact of the e-commerce business in India will reach $200 billion by 2026, which was $38.5 billion back in 2017. 

In the evolving digital landscape, AI tools for ecommerce website customer service has become the central point for most businesses. Now, to win new clients and retain your existing customers, you need to leverage tools that help you deliver personalized & hassle-free experiences and improve outcomes. 

This article will cover the best AI tools for ecommerce website, which analyzes customer data to create detailed segments based on behaviors, demographics, and preferences.  

Top 10 AI Tools to Boost the E-commerce Customer Experience 

Let’s dive deeper into the top-rated AI tools to improve the customer experience for your e-commerce website: 

Adobe Sensei

Adobe-Sensei

Adobe Sensei is one of the best free AI tools for e-commerce. Its AI and machine learning capabilities leverage data analysis and gen AI to provide automated catalog management, personalized product/service recommendations, and predictive search functionalities.  

Features:

  • Understand your cause and effect along the customer journey by taking a closer look at your customers
  • It streamlines cross-team content workflows 
  • Helps you focus on the right prospects by predicting leads and accounts that will likely convert into paying customers.  

Pros

Cons

Deep customer insights

Might raise ethical and legal concerns about the quality and ownership of the produced content

Product recommendations after analyzing consumer behavior

Requires high computational resources and technical skills

Pricing:

You need to contact the sales team to get the pricing quotation based on your unique business needs. 

Visit Adobe Sensei– https://business.adobe.com/products/sensei/adobe-sensei.html

Octane AI

Octane-AI

Octane AI helps you build a personalized quiz and product recommendation for personalizing user experience on your e-commerce site. The platform’s main objective is to foster a deeper connection between the brand and its customers to increase engagement. 

Features:

  • It creates powerful quizzes that engage customers and help them receive the appropriate products as per their needs
  • It integrates with apps like Zapier, Attentive, and many more to sync quiz data and enable personalized marketing
  • It customizes the designs, layout, and logic of your quizzes. 

Pros

Cons

Provides account managers who help you build and launch your quiz

It requires technical knowledge to set up and use

Personalized Facebook Messenger and SMS automation for Shopify

The software may not be compatible with some themes or custom code

Pricing:

It offers a free trial and 3 paid plans:

  • Octane- $50 per month
  • Octane Plus- $200 per month
  • Enterprise- Contact the sales team.

Visit Octane AI- https://www.octaneai.com/

Looka

Looka

Are you tired of designing logos, brand kits, and websites manually? Looka is an all-in-one free AI tools for e-commerce to simplify your branding process and generate professional logos and cohesive brand materials without requiring advanced designing skills.  

Features:

  • This platform has an intuitive interface that balances automation with customization
  • The tool helps you build visually appealing e-commerce websites that resonate with your audiences’ intent
  • It offers coordinated sets of brand elements for consistent branding across multiple platforms. 

Pros

Cons

AI logo creation

Limited design options and customization features

High customizability

The subscription-based pricing plan is not attractive compared to other platforms

Pricing

It’s logo package is offered in 2 paid plans:

  • Basic- $20 one-time purchase
  • Premium- $65 one-time purchase 

However, you need to opt for its subscription model if you want to get a logo and brand kit:

  • Brand Kit Subscription- $96 per year
  • Brand Kit Web Subscription- $129 per year.

Visit Looka- https://looka.com/

Yuma

Yuma

If you genuinely want to elevate the user experience for your free tools for e-commerce, Yuma is an ideal platform that can act as a support assistant for your help desk. The best part about this tool is that whatever queries you receive from customers, it provides quick, relevant, and accurate responses for your e-commerce business.  

Features:

  • It automates the drafting of responses using GPT-3
  • This platform evaluates your brand voice from past tickets, based on which it creates your writing style
  • Summarize your conversation threads with customers.

Pros

Cons

Supports 15 languages and auto-transition

Results are not always accurate

Retrieves live information from your Shopify products and pages

Requires constant supervision or feedback from agents 

Pricing:

It offers a free trial and 4 paid plans: 

  • Starter+ – $299 per month
  • Pro- $549 per month
  • Evolve- $799 per plan
  • Enterprise- Contact the sales team.

Visit Yuma- https://yuma.ai/ 

Echo.win

Echowin

One of the best phone agents, Echo.win helps improve customer experience by automatically responding to customer calls. The platform can handle different types of customer queries that can free up your team to focus on other crucial areas to grow your business. 

Features:

  • It provides phone call analytics and collects details from callers
  • Eliminates the need for voicemails or busy signals
  • It auto-answer calls after pre-assessing them and having natural conversations on behalf of a business.  

Pros

Cons

Powerful workflow management

Ethical and legal issues

24×7 availability

Data quality

Pricing:

It offers a free Basic Onboarding $ Deployment plan for a limited time. You can choose from any of these 3 premium plans:

  • Echowin- $49.99 per month 
  • Echowin Pro- $99 per month
  • Echowin Agency- $1500 per month. 

Visit Echo.win– https://echo.win/

Synthesia

Synthesia

If you want to provide a personalized and engaging video experience to your customers, choose Synthesia. With its 60+ templates to choose from, this efficient AI tool can create professional videos for your e-commerce businesses. 

Features:

  • It allows you to create attractive videos for your e-commerce businesses
  • It has a diverse collection of 140 AI avatars to provide an engaging video experience
  • The tool offers a wide range of customization options, including different AI avatars, backgrounds, music, and voiceovers. 

Pros

Cons

Personalized video experience

Unrealistic avatars

High versatility

Lack of media blending

Pricing:

You can use this platform for free by going to the Free AI Video Generator. It offers 3 paid plans:

  • Starter- $22 per month
  • Creator- $67 per month
  • Enterprise- Contact the sales team.

Visit Synthesia– https://www.synthesia.io/

Lyro AI Chatbot

Lyro-AI-Chatbot

Tailored specifically for the e-commerce sector, the Lyro AI chatbot is designed to revolutionize the experience of customers shopping online. This platform leverages NLP technologies to provide instant shopping assistance and 24×7 customer support across their websites.   

Features:

  • It allows you to take over the conversation whenever you want
  • It can handle multiple queries such as product recommendations, inventory checks, or order tracking
  • With this tool, you can free up your team to focus on other critical areas by letting them rely on the bot.  

Pros

Cons

Simple, configurable setup

You can only set up a conversational flow after it gives an answer

Unlimited replies per customer

Lack of emotional intelligence

Pricing:

It offers a free plan and 3 paid plans:

  • Starter- $29 per month 
  • Growth- $59 per month
  • Tidio+- $499 per month (For tailored plans, you can contact the sales team).

Visit Lyro AI- https://www.tidio.com/chatbot-ai/

OptiMonk AI

OptiMonk-AI

Now, enhancing your website engagement and conversion rates is relatively easy. With OptiMonk AI, you can leverage AI and understand visitors’ behavior in real time to present the most relevant offers at the perfect moment. 

Features:

  • The platform automatically writes conversion-optimized content, headlines, product descriptions, and lists
  • Its customer support is lightning quick, helpful, and responsive
  • The tool features a smart product page optimizer to turn product detail pages into high-converting sales.   

Pros

Cons

Tailor landing page content for high-optimization

Poor support for fonts and right-to-left languages

Improves pop-up conversion rates through personalization’s

Some customizations are complex

Pricing:

It offers a free and 4 paid plans:

  • Essential- $39 per month
  • Growth- $99 per month
  • Premium- $249 per month
  • Master- Contact the sales team.

Visit OptiMonk AI- https://www.optimonk.com/ai/

Nosto

Nosto

One of the most robust AI-driven tools, Nosto enhances your user’s shopping experience on your e-commerce website. It harnesses the power of artificial & business intelligence, big data, and dynamic targeting to analyze customers’ search intent, preferences, and purchasing history in real-time. 

Features:

  • No matter what tools you use, it is designed in such a way that does not affect the speed of your website 
  • It balances automation and control with cutting-edge AI and machine-learning abilities
  • The platform powers every feature of the CXP (content experience platform), including Predictive AI, Generative AI, Visual AI, and Semantic AI to help you achieve growth faster. 

Pros

Cons

Excellent customer service

Difficult to understand the entire platform where all the elements are located

Features the CX optimization package

Ambitious integrations do not always work

Pricing:

It offers a customized plan. To get the quotation, you need to contact the sales team. 

Visit Nosto- https://www.nosto.com/

Neurons

Neurons

Do you want to improve product creatives? Opting for the Neuron AI tool helps you to predict human behavior and customer attention, which allows you to optimize your product creatives extensively.  

Features:

  • It helps you make data-driven decisions by understanding how customers interact with your content
  • Get rapid feedback on your visuals
  • Optimize ads with fast AI recommendations.

Pros

Cons

Nice UI and workflow

Limited AI templates

Good AI output quality

Occasional sluggish performance

Pricing:

You can try its demo before opting for one of 3 paid plans:

  • Growth- 5 users (To get the quotation, contact the sales team)
  • Professional- 6-10 users (To get the quotation, contact the sales team)
  • Enterprise- 11+ users  (To get the quotation, contact the sales team). 

Visit Neurons– https://www.neuronsinc.com/

Which is the Best AI Tool to Boost the E-commerce Customer Experience?

Unleash the power of Nosto, a robust AI-driven platform designed to personalize the shopping experience for visitors on your e-commerce website. The platform allows you to create pop-ups for new or first-time customers and offer them discounts. 

Nosto is also known for reducing site abandonment with a triggered pop-up when a customer wants to exit. This tool also offers promos from customers who are visiting your site from an ad campaign or a paid search.  

So, if you are looking to deliver targeted recommendations and tailored marketing messages across email campaigns, websites, or mobile apps, Nosto has got you covered!

Conclusion

There you have it, folks! Hopefully, with this detailed and easy-to-read guide, you can compare all these AI Tools to boost the e-commerce customer experience and make an informed decision. 

Embrace the power of any of these AI-powered tools to provide personalized and exceptional customer experience to your customers. 

Top AI Tools to Boost the E-commerce Customer Experience – FAQs

How to use AI to enhance customer experience? 

AI can modify the user experience in real-time according to the customer’s intent and interests. The best part about AI? It creates a highly personalized shopping experience by adjusting the site’s content to highlight similar products. 

Which AI voice assistant is used in e-commerce?

Google Assistant, Siri, and Alexa are 3 most preferred choices that integrate into diverse devices to recognize and execute voice demands in e-commerce. 


 


Reffered: https://www.geeksforgeeks.org

AI ML DS

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